The type of information that we collect and retain depends upon your interaction with our Site. Here is a short overview of the two main types of interactions.
We collect the personally identifiable information you provide to us on our Site, including your name, address, email address, telephone number, and if you pay by credit card, your account information. This happens when you:
Our products can collect information about your PC or other applicable device, about files or applications you have and sites you have accessed when they identify threats or potential threats. This information, with your consent is transmitted back to AVG. It is possible that on rare occasions this may provide personal information. Be assured we a) never use this data for anything and b) as soon as we identify it as personal information, we seek to delete it from our systems as quickly as possible. You have the final decision on whether to proceed with any activity that requests personal information.
When you interact with AVG Technologies products or Sites we may maintain a record of the following types of information.
The information collected and stored automatically by our Site is used to measure the number of visitors to our Site and to identify system performance or for server issues. We also use this information to help us expand the coverage of our Site and to make our Site more useful.
The personal information we collect is generally used to process your requests and transactions, to provide you with high quality service, to tell you about opportunities we think will be of interest to you, to customize your experience on our Site and to understand your needs so that we may provide you with the most suitable products and services. For example, we may use your personal information to help us:
Since AVG Technologies is a global company, we provide information on users of AVG Technologies’ products to our worldwide offices (subsidiaries and affiliates) which are listed at www.avg.com/contacts. The personal information that you have provided to us may be made accessible to these AVG Technologies offices for marketing and customer relationship management purposes.
AVG Technologies does not sell or rent your personally identifiable information to third parties. AVG, like all major organizations, uses a range of third parties to provide services to AVG and to you – either directly or indirectly. All of these companies comply with our Privacy and data security policies and we go to great lengths to ensure that they do not compromise your personal data.
We may share your personal information, such as your e-mail contact, with selected AVG Technologies partners, distributors and resellers so that they can contact you, either on our behalf or for their own account, about products, services or offers that we believe are important to you or your business, or to fulfill any terms under your licensing and service relationship with AVG, and to provide you a local technical and customer support.
We may share your personally identifiable information if we believe in good faith that such disclosure is: a) authorized by law or necessary to comply with a legal process or to deliver the product or service you require; b) in response to legal claims; c) required to protect and defend the rights, property or legitimate interests of AVG Technologies; d) necessary to protect personal safety, property or other rights of AVG Technologies and its customers or employees; or e) an integral part of a sale of all or part of our business.
AVG Technologies is committed to maintaining the security of information under our control. We have taken security measures, consistent with best industry practices, to protect your personal information. To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place industry-accepted physical, technical and administrative practices to safeguard and secure the information we collect.
We strive to maintain the accuracy of the information collected through our Site. We will provide you with access to personally identifiable information you provide through our Site for as long as we maintain that information in a readily accessible format. Similarly, we encourage you to correct inaccuracies in the information you submit to us through our Site. If you believe that the personal information you provided to AVG Technologies is not up to date, you can update it by contacting AVG Customer services at http://www.avg.com/us-en/support-new. If you have provided personal information to AVG Technologies you may ask us to advise you of the scope of information AVG Technologies processes about you, the purpose and nature of the processing and the recipients of the information. You can do this by emailing firstname.lastname@example.org.
Some AVG products enable AVG to transmit product and important service messages to your PC or other applicable device when you are connected to the AVG Server. If you do not wish to continue receiving our e-mail newsletters, bulletins, or other information from AVG Technologies, you can opt-out at any time by responding to any e-mail you receive from us and writing the word “unsubscribe” in the subject line of the response. Please be aware that our e-mails may include important or useful information about your product, including information about your License Number or the status of your orders or accounts.
Periodically, our Site may contain links to and from websites of our business partners, distributors, resellers, advertisers or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies which you should read before you submit any personal data to these websites.
We may also link to co-branded websites that are maintained by AVG Technologies and one or more of our business partners.
This website is maintained by AVG Technologies CZ, s.r.o. in Brno, the Czech Republic. AVG Technologies CZ, s.r.o. is a data collector. End user data may be considered personal information pursuant to the Czech Act no. 101/2000 Coll., on the protection of personal information, as amended, or under any other applicable relevant legislation.
Last Updated 2 February 2012